Hey Bajee FAQ — all your questions answered in one place

Absolutely! Hey Bajee is fully mobile browser-friendly — play directly on Chrome, Firefox, Safari, or any modern browser heybajee.casino Open it to access the full platform — no app download required.

What you can do on the mobile browser:
• Play all games including slots, Live Casino, and crash games
• Deposits and withdrawals via Nagad and bKash
• Claiming bonuses and viewing bet history
• Change account settings
• Chat with support via live chat

For a better experience:
On your mobile browser, use the "Add to Home Screen" option to use it just like an app — it creates an app-style icon and opens in full screen.

On Android: tap the three-dot menu in Chrome → "Add to Home Screen"
On iOS: tap the Share icon in Safari → "Add to Home Screen"

Hey Bajee is also available as an app — enjoy faster load times and receive push notifications.

Hey Bajee offers 24/7 Bengali-language support across multiple channels.

📱 Live Chat (fastest):
Click the chat icon in the bottom-right corner of the website or app. You'll typically get a response in Bengali within 30 seconds to 2 minutes. For urgent issues, this is the fastest way to get help.

📧 Email (for detailed issues):
[email protected] — Responses typically arrive within 1–4 hours. For KYC, payment disputes, or account issues, please email with screenshots and full details.

Service Hours:
Live Chat: Available 24 hours a day, 7 days a week
Email Support: 24/7 — though messages sent at night may receive a reply in the morning

Quick Fix Tips:
• Start by stating the issue and your username
• For payment issues, have your transaction number or screenshot ready
• For account issues, provide your registered mobile number

To view all active promotions and offers on Hey Bajee, go to the menu's Welcome Offer Visit the page for all the latest updates — from the welcome bonus to weekly reloads, cashback, free spins, and tournaments.

Offer Update Schedule:
• Welcome Bonus: Permanent offers — available to new members at any time
• Weekly Reload Bonus: Updated every Monday, valid through Sunday night
• Daily Cashback: Calculated daily at midnight and credited the following morning
• Tournament: 2–4 times per month, with more frequent offers around special events (BPL, Eid)
• Flash Offers: Available anytime — special offers lasting 6–24 hours

To never miss a new offer:
• Keep push notifications enabled on the Hey Bajee app
• Check the newsletter sent to the email address you used during registration
• Full terms for each offer are listed on the offer page — please read them before participating

Forgetting your password happens to everyone — resetting it on Hey Bajee is quick and secure.

Password Reset Steps:
1. Log In Go to the page and click the "Forgot Password?" link
2. Enter your registered mobile number or email address
3. Click "Send Reset Code" and a 6-digit OTP will be sent to your mobile or email
4. The OTP is valid for 10 minutes — enter it in the box before it expires
5. Set a new password (minimum 8 characters, including at least one number and one special character)
6. Re-enter the same password to confirm — you're all set!

If you don't receive the OTP:
• Check your email's Spam/Junk folder
• Wait 2–3 minutes, then use "Resend"
• Check whether your mobile network connection is stable

No access to either your mobile number or email?
Email our support team — your account will be recovered after identity verification using your NID and registration details. This process may take 24–48 hours.

Hey Bajee takes responsible gaming seriously. We are proud to offer the option to suspend or permanently close your account, whenever you need it.

Temporary Suspension (Cooling-Off):
• Go to Account Settings → "Responsible Gaming" → select "Cooling-Off Break"
• Accounts can be deactivated for anywhere between 24 hours and 30 days
• During this period, login, deposits, and betting are all disabled
• Automatically activates when the previous period expires

Self-Exclusion (Long-Term):
• Responsible Gaming Visit the page or email support
• Request a self-exclusion for 6 months, 1 year, or permanently
• Bonus and promotional emails will not be sent during a self-exclusion period
• Processed within 24 hours

Permanent Account Deletion:
support [email protected]Email us to proceed. Any remaining balance must be withdrawn before the account is deleted. The process may take 5–7 business days.

Hey Bajee charges no withdrawal fees — every penny you withdraw goes straight to your mobile banking account. However, Nagad, bKash, or Rocket may apply their own cash-out charges; those are set by the provider and are outside Hey Bajee's control.

Withdrawal Limits:
• Minimum withdrawal: ৳500
• Maximum daily withdrawal: ৳5,00,000
• Maximum single withdrawal: ৳1,00,000 (per request)
• For larger amounts, you can split the withdrawal into multiple requests

Withdrawal Time:
• Nagad/bKash/Rocket: usually 1–4 hours (often within minutes)
• Bank Transfer: 1–3 business days
• KYC verification is mandatory for your first withdrawal — it only needs to be done once

Withdrawing bonus balance:
Winnings from bonuses are subject to wagering requirements before withdrawal. Learn more Welcome Offer on the page.